Morphing

Data Deletion

Last updated: September 28, 2026

This page explains how to delete your data from Morphing (morphing.app), including any data associated with a connected WhatsApp Business Account or Meta login. Morphing is a multi-tenant building platform: we control Builder account data, and we process, on a Builder's behalf, the data that Builder collects from its own end-users. Which path applies to you depends on your role — see below and the Privacy Policy.

Delete your account and data in-product

On the web (morphing.app):

  1. Sign in to Morphing and open Settings → Account.
  2. Choose Delete account and confirm.

In the Morphing app for iPhone or Android:

  1. Tap your avatar at the top right of the Home screen to open Account.
  2. Scroll to the bottom, tap Delete account, and confirm.

Either way, your account is scheduled for deletion. Personal data is erased within 30 days, except where retention is required by law. Signing back in before then cancels the deletion.

Disconnect WhatsApp / Meta data

To remove the data associated with a connected WhatsApp Business number without deleting your whole account, open Settings → Phone → WhatsApp Business Number and choose Disconnect. This deletes the stored Meta access tokens and connection metadata for that number. Message history in your inbox can be cleared per-conversation, or removed entirely by deleting your account.

To remove a connected Meta advertising account, open Settings → Ads and choose Disconnect. This erases the stored Meta access token and every identifier we recorded from the connection — ad account, Facebook Page, business portfolio and pixel identifiers, along with the permissions that were granted. Campaigns already created remain in your own Meta Ads Manager, where you control them; disconnecting stops Morphing from reading or changing them.

Request deletion by email

If you cannot access your account, or you want us to delete data we process on your behalf, email hello@morphing.app from the address associated with your account (or include enough detail to identify the account/number). Please put "Data deletion request" in the subject. We will confirm and complete the deletion within 30 days.

End-User (builder-customer) deletion requests

If you are an end-user or customer of an application built on Morphing — for example, a client of a business that uses Morphing to run its app — the business that operates that application (the "Builder") is the controller of your data, and Morphing acts only as that Builder's processor. To have your data deleted, direct your request to the Builder that operates the application you used; the Builder is responsible for deciding and fulfilling the request as controller. Morphing will assist the Builder as its processor — for example, by deleting or returning the relevant data on the Builder's instruction — but we do not decide these requests on the Builder's behalf. If you are unsure who the Builder is, or you need help routing your request, email hello@morphing.app and we will forward it to the responsible Builder where we can identify them. See the Data Processing Addendum for how Morphing supports Builders with data-subject requests.

Requests initiated from Meta / Facebook

If you connected WhatsApp or a Meta advertising account through Meta and then remove Morphing from your Meta account, Meta sends us a data-deletion signal. On receipt we erase the stored access tokens and connection data for every Meta connection tied to that Meta account — WhatsApp Business Accounts and advertising connections alike. You can also confirm or follow up on any such request by emailing hello@morphing.app.

What gets deleted

Some records may be retained in backups for a limited period and where required by law, after which they are purged. See our Privacy Policy for details.